Terms & Conditions – Serafina Luxe

Introduction
These Terms and Conditions apply to all use of the Serafina Luxe website. By placing an order, you agree to the conditions listed below. Serafina Luxe operates as a marketplace platform. This means that some products are sold and invoiced directly by individual suppliers or producers, while Serafina Luxe provides the platform, order system and customer support.

Role of Serafina Luxe (Marketplace Facilitator)
Serafina Luxe does not act as the legal seller for products invoiced by suppliers. For these items, the legal seller is the supplier whose details appear on the invoice. Serafina Luxe facilitates the transaction, processes payments on behalf of the supplier, provides customer communication and ensures compliance with EU consumer rights.

Supplier Identification
For every product where the supplier is the legal seller, this will be clearly shown on the invoice. Product pages may also display “Sold and invoiced by: [Supplier Name].” This ensures full transparency regarding who the legal seller is for each purchase.

VAT and Tax Compliance
Suppliers are responsible for their own VAT, invoicing and tax compliance according to EU and local tax laws. VAT rates applied depend on the supplier’s registered country. Serafina Luxe does not collect or remit VAT on behalf of suppliers unless legally required.

Customer Rights and Complaint Handling
Even when the invoice is issued by a supplier, customers remain fully protected under EU consumer rights. This includes the legal guarantee of conformity and the right to receive products as described. Serafina Luxe provides customer support for all orders and will assist customers in resolving any issue with the supplier.

Orders and Payments
By placing an order, you confirm that all information provided is accurate. Serafina Luxe may refuse or cancel orders in cases of fraud, technical issues or stock problems. Prices are shown in the currency indicated on the website.

Shipping and Delivery
Products may be shipped directly by suppliers. Delivery times vary depending on the supplier’s preparation time and the destination country. Once shipped, responsibility for delivery lies with the carrier, but Serafina Luxe remains the main contact point for customer support regarding delivery issues.

Returns and Refunds
Returns are handled according to our Refund & Return Policy, which follows EU laws including the 14-day right of withdrawal for eligible items. Some categories such as jewelry, opened food items, used textiles or custom-made goods are not eligible for return due to hygiene or safety exceptions. Wholesale orders are non-returnable unless defective.

Legal Guarantee (EU Compliance)
All purchases within the EU include a two-year legal guarantee covering manufacturing defects or products that do not match their description. This legal guarantee applies regardless of whether the invoice is issued by Serafina Luxe or by a supplier.

Use of the Website
All content on the website is owned by Serafina Luxe and may not be copied or distributed without permission. Any misuse, fraudulent activity or attempts to disrupt the platform may result in account removal or legal action.

Changes to These Terms
Serafina Luxe may update these Terms at any time. Changes take effect from the moment they are published on the website. Users are encouraged to check this page regularly.

Contact Information
If you have questions regarding these Terms or your order, you can contact our support team via email or through the contact form on the website.